Frequently asked questions

Someone here texts you your driver's name, photo and plate before you've cleared baggage claim. On pickup day your driver texts you when they set off for the airport, so you can reach them directly. Walk out and look for the sign with your name on it. If you can't spot them, call 407-373-8735 — a person answers, day or night.

We monitor your flight. If your flight moves, we move your pickup. Every airport pickup includes 60 minutes of free wait time — and it starts when you land, not when you were due. A person checks it against the airline. Nothing moves on its own. Close to pickup, call us rather than wait for us to spot it — a change in the last few hours reaches us fastest from you.

You'll get an email with your reference number. A person checks the vehicle is free and confirms your ride, usually within the hour — you'll get a second email when that's done. After that, keep your reference: call 407-373-8735, reply to that email, or send it through our booking-check form — a person will pull up your booking.

Pick your route on our homepage or Contact page to see your flat price and request the ride, or simply call us at 407-373-8735. We'll confirm your ride once we've checked availability.

We use flat, transparent rates based on your pickup and drop-off locations. No surge pricing, no hidden fees — the price we quote is the price you pay.

Yes — car seats and boosters are free. We carry rear-facing infant seats, forward-facing child seats, and backless boosters. Tell us your children's ages when you book and we'll have the right ones fitted before we pick you up.

Up to 3 in our Expedition and Suburban. They're free, and they're fitted before we arrive — you won't be installing anything at the kerb.

Yes. A child in a car seat takes one seat, the same as an adult. So a family of two adults and two children in car seats counts as four guests.

Your driver fits it before we arrive. Have a look before you get in — we'd rather you check than wonder.

They're wiped down between rides, and we check the expiry date on every seat. Car seats do expire, and it's not always obvious from looking at one.

Yes. Every booking is confirmed by someone here — you won't be left wondering whether a form went through.

Our SUVs seat up to 6 passengers. For larger groups, our Ford Transit seats up to 12 and our motorcoach up to 56. See the Our Fleet page for details.

A Premium SUV takes 6 large checked bags with up to 4 guests, or 4 with up to 6. A Transit van takes 10 with up to 10 guests, or 8 with up to 12. Full dimensions and stroller sizes are in our luggage & stroller guide.

Cancellations are free up to 48 hours before your scheduled pickup. Within 48 hours, bookings are non-refundable — but you can change your time or date free of charge up to 2 hours before pickup. Closer than that, call us and we'll do what we can.

Your driver waits 60 minutes on airport pickups and 15 minutes elsewhere. If you don't appear within that window, the booking is a no-show and is non-refundable — a held car and driver can't be recovered. If you think that's wrong, call us and a person will look at it. Plans changed? Changes are free up to 2 hours before pickup.

Absolutely. Every driver is background-checked, professionally trained, and fully licensed. All vehicles are commercially insured and regularly inspected.

We accept Visa, Mastercard, American Express, Discover, Apple Pay, and Google Pay.

Yes — we run rides at any hour, including holidays, and early-morning airport runs are routine. We answer most calls at any hour too; late at night the fastest way to reach us is a text.

All of Central Florida: Disney World, Universal, MCO Airport, Port Canaveral, SeaWorld, Kennedy Space Center, downtown Orlando, and beyond. See our Areas page.