Help Center
Frequently Asked Questions
How do I book a ride?
Pick your route on our homepage or Contact page to see your flat price and request the ride, or simply call us at 407-373-8735. We'll confirm your ride and final price once we've checked availability.
How is the price calculated?
We use flat, transparent rates based on your pickup and drop-off locations. No surge pricing, no hidden fees — the price we quote is the price you pay.
Do you track flights for airport pickups?
Yes. We monitor your flight in real time, so if it's early or delayed, your driver adjusts automatically. No waiting and no missed pickups.
Do you provide child seats?
Yes — car seats and boosters are free. Just tell us how many and what ages when you book, and we'll have them fitted before we pick you up.
How many passengers can you accommodate?
Our luxury SUVs seat up to 7 passengers. For larger groups, our Ford Transit seats up to 12 and our motorcoach up to 56. See the Our Fleet page for details.
What is your cancellation policy?
Cancellations are free up to 24 hours before your scheduled pickup. For cancellations within 24 hours, please call us and we'll do our best to accommodate.
Are your drivers licensed and insured?
Absolutely. Every driver is background-checked, professionally trained, and fully licensed. All vehicles are commercially insured and regularly inspected.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Apple Pay, and Google Pay.
Do you operate 24/7?
Yes — we never close. Pickups are available any day, any time, including holidays.
What areas do you serve?
All of Central Florida: Disney World, Universal, MCO Airport, Port Canaveral, SeaWorld, Kennedy Space Center, downtown Orlando, Kissimmee, and beyond. See our Areas page.
Still Have Questions?
Call or message us anytime — we're available 24/7.